FAQ: Dormitories and Corona

Dear tenants,

the Corona situation always brings changes to which it is necessary to react. The current restrictions also affect the Housing Department of the Studierendenwerk. We would like to inform you that we therefore need to reduce our service.

Due to the lockdown and the current infection situation, our employees are partly in the home office or can only enter the residential complexes to a limited extent for reasons of health protection. This also applies to our craftsmen and cleaning companies. This means that we will of course continue to be there for you, but the answers may be delayed.

Please bare with us if emails are answered late or if small repairs and special cleanings may not be able to be carried out immediately. Urgent matters are prioritised. Maintenance cleaning, such as the staircases, will also take place as usual.

Thank you for your understanding. Please stay healthy!


Information about moving in

In response to the current Covid-19 situation, the janitor’s office will only be issuing keys by scheduled appointments. To schedule an appointment, please contact your janitor. You can find the contact details at the respective dormitorie on our website.

In case you ask a third party to receive your keys, we kindly ask you to come to the janitor after your arrival - to present your Corona test and to sign the inventory list. Please also make an appointment for this in advance.

Please understand that there can only be one tenant in the janitor's office at a time. A minimum distance of at least 1,5 meter has to be maintained at all times. Due to the social distance restrictions only one person can assist you with your relocation.


Where can I charge my washing card?

Starting January 11, you will be able to recharge your washing cards for the washing machines in the dormitories in the following canteens - the Info-Points are open again:

Mensa Stuttgart-Vaihingen:       Monday till friday from 11:15 am to 2:15 pm

Mensa Ludwigsburg:                  Wednesday from 11:15 am to 1 pm

Mensa Central:                            Monday till friday from 8 am to 2 pm

Recharging stations where you can top up your chip can also be found in the following dormitories:

Filderbahnplatz (Filderbahnplatz 31-37, 70567 Stuttgart-Möhringen). There, the recharger hangs in front of the janitor's office in house 37 on the ground floor. The door is open from 9 a.m. to 3 p.m. (not on weekends or holidays).

In der Au (In der Au 16, 70327 Stuttgart-Untertürkheim). There, the recharger can be found in house 16C in the washroom in the basement. The door is also open here from 9 am to 3 pm. (not on weekends or holidays).


I am returning from a risk area or entering from a risk area, what do I have to consider?

As you can see from the latest news, coronavirus numbers are rising again in many countries around the world. As operators of student dormitories it is important for us to take the best possible precautions to avoid infections. Therefore: If you move into one of our student residences and enter from a risk area, please present our janitor with proof that you have had a recent coronavirus test with a negative result. By your cooperation you can help to ensure that our dormitories remain a safe place for all residents. You will find more information below:

Persons, who enter Germany from a risk area, must announce the entry under www.einreiseanmeldung.de. You can find more information on the website of the Federal Ministry of Health.

Testing is mandatory for persons entering from a risk area:

  • Persons entering from high incidence areas and virus variant areas must be tested prior to entry. Proof of a negative test must be carried on entry, and the test must not have been taken more than 48 hours previously
  • Those arriving from "normal" risk areas must have a test result no later than 48 hours after entering the country

Immediately after arrival in Germany, you must enter a 10-day quarantine. This means that you are not allowed to leave your home premises or receive visitors. At the earliest on the fifth day after entry you are allowed to have a corona test at the place of residence. You can find an overview of the test centers in Baden-Württemberg here: http://coronakarte.kvbawue.de/ 

If the result of the corona test that you have done in Germany is negative, you may terminate the quarantine. If you enter from a virus variant area, the quarantine period cannot be shortened! More information about the entry and quarantine regulations in Baden-Württemberg can be found on the website of the state of Baden-Württemberg.


Due to the current situation, I would like to cancel my room offer or postpone my decision until a later date, how do I proceed?

You can cancel your room offer and tell your clerk that you still want to remain on the waiting list. In this case, your application will be deferred and the room will be assigned to another student.

If you are interested in a room again at a later date, please send an e-mail to your clerk with the request to reactivate the application.  Please let us know the desired move-in date and the desired residential complexes. It is often helpful if you are flexible in choosing the location and the residential complex.  If we still have free rooms, we will be happy to send you another offer.


If I accept the room offer and do not start my studies in Stuttgart, how can I withdraw from the contract?

If you accept the offer, you are obliged to pay the rent for the room for the complete lease contract. If you do not study in Stuttgart or do not receive enrolment, you can cancel the contract before the start of the lease with a period of one month to the end of the month. In this case, you will have to pay the rent of that month.


I have already moved in and would like to move out before the end of the lease, for example due to a possible second wave of infection, online study or similar – is this possible?

During the period of your rental agreement, you can flexibly move in or out during office hours. However, you cannot terminate the rental contract before 31.08. or 30.09.2021. This means that the rent must be paid until these dates. However, you have the possibility to sublet your room. Please note the regulations in our general rental conditions.


My examinations or studies are extended due to the current situation. I therefore need an extension of my residence contract even though I have already exhausted the maximum period of residence. What do I do?

Please contact your clerk and describe your situation. We will consider your request. Please note that if we agree to the extension, we can only extend it until 31.08. or 30.09.2021. If your room has already been reassigned, you will need to move to another room – there will be a fee of 50 euros.


Is a Corona case in my shared apartment a reason for rent reduction?

No, there is no entitlement to a reduction in rent due to a Corona case in your shared apartment or if the health authorities order measures (e.g. quarantine).


Do the residents have to pay explicit attention to something when dealing with the coronavirus-situation?

In all student residences we provide information on the most important hygiene tips by means of posters in two languages. As with all infectious diseases, the following rules of conduct apply to prevent infection:

  • Wash your hands regularly and sufficiently long (at least 20 seconds) with soap and water
  • Keep your hands away from your face
  • Sneeze or cough in the crook of your arm or in a handkerchief
  • Refrain from shaking hands
  • Keep a distance of at least 1.5 metres, preferably 2 metres, to other people outside your household. This also applies when standing in line, for example in the supermarket
  • You should wear an everyday mask (mouth-nose-cover) on all traffic and meeting routes in the dormitories, for example in the stairwell and elevator.
  • Ventilate regularly, especially when several people are in one room. Recommended are 10 to 15 minutes per hour.


Are parties allowed in the dormitories - may I receive visitors?

We kindly ask you to refrain from celebrating in the dormitories and to receive visitors only when absolutely necessary. Please reduce your personal contacts to a minimum. Please keep yourself informed about the requiremenst of the current Corona Ordinance of the State of Baden-Württemberg and follow the regualtions.


Why are the tutorial rooms closed?

Due to the increasing number of infections in the country and the stricter requirements of the current Corona Ordinance, we unfortunately have to close the tutorial rooms until further notice. If the state government relaxes the rules again, we will adjust this measure accordingly. 


What happens in the student dormitories if a student is infected?

In this case we will act according to the regulations of the responsible public health department. This applies in principle to all infectious diseases that can occur in the student residences.


What to do in case of suspicion? Is there a central registration office?

If there is suspicion of infection with the coronavirus because symptoms occur, contact your doctor directly by telephone or contact the emergency medical service of the public health insurance under the telephone number 116117.

People who have had contact with a person with confirmed COVID-19 disease should contact their local health authority directly. This must be done in any case – regardless of the occurrence of symptoms. You can find out the responsible health office here by postcode: https://tools.rki.de/plztool/


Have you tested positive for COVID-19?

In this case please isolate yourself. If you have not already done so, please inform the local health authority - you are obliged to do so. 

At the same time, please also inform the responsible clerk for your dormitory at Studierendenwerk Stuttgart by mail. In this way, we can take measures on site until the local health authority contacts you.

We also recommend that you inform your roommates if you live in a shared apartment.